High performance teams possess a powerful esprit de corps, a common feeling of purpose, pride, loyalty and responsibility. The team is united in its fulfillment of vision, organizational mission, and consistently meets the challenging objectives of new opportunities. In spite of today's ambiguity and uncertainty, the innovative spirit of teams is committed to continuously improving all aspects of the job. Seminar Objectives: To focus on interdependent skills and attitudes essential to effective teambuilding. Participants will examine essential competencies that constitute high powered teams and the necessary skills for managing and communicating as a team. They will also learn how to reinforce creativity, ownership and accountability as team assets.

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In these times of tight budgets and rapid change, the supervisor has acquired new work responsibilities and new relationships. You need technical skills, abilities to get the job done, the cooperative attitude of others, a commitment to shared goals, and above all, the ability to direct and motivate the people you rely on. You need to be a powerhouse of efficiency and productivity, and to have the skills to handle your managerial responsibilities with confidence and with ease. Seminar Objectives: To address all of today's challenges, and the skills and knowledge required to meet them. Participants will learn techniques for interpersonal effectiveness with employees and co-workers, operational effectiveness in managing goals and objectives, and organizational effectiveness in managing teamwork and cooperation.

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Leaders are important for three reasons: they are responsible for the effectiveness of an organization; they are the anchors during upheaval and constant change prevalent in today's economy; they have the skills, flexibility and creativity to acquire new knowledge and to use it to create continuous improvement. These qualities bring them to the forefront as navigators towards clearly defined organizational missions. Seminar Objectives: To examine the essential skills for meeting demands of organizational transformation and competitive momentum. The leader's role as a motivator and a coach will be examined in contexts of shared vision, collaborative goals, effective interpersonal skills, and outstanding personal capacity to provide direction, build trust and generate enthusiasm.

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Employee skills training, product development and service delivery are the same thing, because to the customer, the employee is the product and the service. Organizations providing outstanding service recognize the importance of intensive and continuous education of employees regarding customers, quality and superior service. Effective training methods are critical for sustaining commitment to the total quality service philosophy, and for competitiveness and survival of the organization. Seminar Objectives: To develop critical trainer competencies that can be augmented with the latest technology available to trainers. Participants will learn to analyze training needs and to tailor programs for in-company training. They will discover how to manage resistance, to prepare powerful presentations, and to use appropriate teaching aids to enhance learning and retention of new skills.

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Not a day goes by that we don't see conflict happening - from subtle nuances to irrational demonstrations. Conflict is an inevitable reality in our lives, and ignoring it or accommodating it is not a solution. Properly handled, it is an opportunity for creativity and problem-solving. By recognizing that potential, parties in conflict can negotiate mutually satisfying outcomes, and develop a comfortable working relationship. Seminar Objectives: To present skills required to recognize indicators of potential conflict, to effectively manage conflict situations, and to deal with various forms of conflict demonstration. Participants will learn to deal with confrontation, anger, criticism, and misunderstandings, using systematic, situational techniques.

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Stress is a constant in everyone's life - either negatively or positively. Understanding the difference, how each affects us, and learning specific management techniques, is essential to our well-being. In this time of rapid change and greater expectations in the workplace, learning to recognize symptoms and to take action to prevent burnout will energize and enrich your relationships and self-confidence. Seminar Objectives: To examine sources of stress in the main areas of life, and their effects on the mind, body and performance of daily living tasks. Participants will identify their personal responses to stress, and learn specific techniques for coping with and managing stress on a daily basis.

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TQM shows the way to deliver improved productivity, better customer service, and superior quality with a focus on continuous improvement. It is a process for visionaries who recognize the challenge of achieving greatness in a dynamic market, the excitement of competing head-to-head with top achievers, and the importance of constantly meeting and exceeding customer expectations. Seminar Objectives: To outline strategies for implementing TQM in any organization desiring to improve its business practices. Participants will learn the necessity of meshing top management commitment with employee enthusiasm and support. They will also recognize the need for training, feedback, and open communication as integral to an ongoing, successful TQM initiative.

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Every day, managers face decisions that involve potential costs and risks. Decision-making is a critical facet of every manager's job; how effective they are has direct application to organizational performance and the success of their career. Creative, innovative improvement contains a component of risk. By balancing risk with projected benefits, managers can maximize organizational potential and growth. Seminar Objectives: To examine practical, systematic techniques for decision-making, with effective criteria for evaluating decisions and monitoring results. Participants will learn to assess risk factors, to balance risks against benefits, and to arrive at the "best" decision based on quality analysis.

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Self-motivation in high-achievers and effective leaders means always moving in the direction of established goals. Leaders understand that achieving manageable goals in the pursuit of excellence can realize self-esteem and outright exhilaration! Motivating and inspiring their employees can bring about the same results, as they unleash their creativity and deliver excellent service in an environment of ongoing positive feedback. Seminar Objectives: To explain the relationship of behaviour and the resulting feedback as the key to motivation. Participants will examine how attainable goals, harmonious work relationships and effective communication work together to build support, self-esteem, self-confidence, and to enhance job satisfaction for managers and employees.

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