Throughout the world, men and women perform communication duties for organizations. They counsel managers, manage communications programs, write, edit and design publications, produce videotapes, do research, and promote organizations to the internal and external publics. An excellent communications plan plays a critical role in meshing organizational strategic plans with supporting relationships of stakeholders. Seminar Objectives: To define the characteristics of excellent communications programs, and the key role that they play in organizational performance, internally and externally. Participants will examine relationships between models of communications plans, organizational structure, and job satisfaction, and the role of communications programs with the external public, major stakeholders, and potential pressure groups.

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A room full of strangers is not an uncommon setting for people in business. That room is also often a haven of golden opportunities for business networking, initiating new contacts and seeding new relationships. Positive self-projection in such situations can create an unmistakable presence, a high comfort level, and the self-confidence necessary to seize those networking opportunities at every business and social gathering. Seminar Objectives: To share extensively researched tips, techniques and strategies to help maximize opportunities at business and social events - meetings, dinners, parties, celebrations and conventions. Participants will learn practical, proven communication and networking techniques in this informative, interactive and dynamic presentation.

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Many supervisors and managers take their interpersonal skills for granted as they go through their daily workplace routines. Yet communication skills form the basis of how people perceive supervisors and managers and their ideas. Business depends on how managers get through to people - by motivating, by influence and control, and by the best relationships in business are those founded on honest, direct, and the convincing communication. Seminar Objectives: To stimulate thought, to test knowledge and to provide tools for refining and building interpersonal communication skills. Participants will learn techniques to enhance meetings, oral presentations, listening skills, one-to-one and team interactions, and written communication.

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Almost all our dealings with other people, personally or professionally, involve some form of negotiation. It is the most common method for satisfying needs, meeting goals, changing attitudes or influencing decisions. Successful negotiating depends on cooperative problem-solving, essential communication skills, and creative strategy formulation for producing mutually satisfying outcomes in business. Seminar Objectives: To examine the processes of creativity as they influence negotiation; to present the dynamics of the win/win negotiating philosophy, in which the solution meets the needs and expectations of both parties. Participants will learn to expand outcomes of interactions, and to take advantage of potential results of cooperation, creativity and combined energy.

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Presentations are an integral part of business; how well they are conducted can have a major impact on business and personal success. As business becomes increasingly complex, the need to communicate those complexities in clear, concise terms becomes more critical. Presentations are essential to the achievement of the goals of the organization, and are an extremely important avenue for career advancement. Seminar Objectives: To describe the fundamentals of preparing and delivering winning presentations, strategies for managing stage fright and fielding questions. Participants will recognize the role of presentations in business, learn systematic approaches to planning presentations, explore interaction techniques for participation and retention of information, and determine appropriate visual aids for enhancing the message.

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In today's competitive workplace, the ability to assert yourself is essential to personal and professional growth. Communicating assertively means getting people to listen to you; it means taking charge in managerial aspects of motivation, of decision-making and of teambuilding. Developing assertive communication skills provides access to opportunities for professional productivity and personal success in the business world. Seminar Objectives: To differentiate assertiveness from passive and aggressive communication styles; to demonstrate the impact of assertive communication in management tasks, personal effectiveness, group and business success. Participants will examine how patterns of assertiveness relate to management, and they will build on their own strengths to determine a pattern that capitalizes on their personality and style.

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Difficult people know how to keep you off balance - they constantly frustrate you, causing stress and lost time in the workplace. Unless you learn how to deal with them, they will succeed in controlling you. The ability to recognize the various "types" of difficult people, and their typical styles, will enable you to apply appropriate skills and responses that could lead to behavioural change and cooperation in these same people. Seminar Objectives: To examine the styles and habits of difficult people who are immune to the usual communication and management methods, and who rob us of job satisfaction. Participants will learn methods of influencing behaviour that capitalize on building constructive relationships. Techniques will also be demonstrated for maximizing open, respectful interaction and developing a cooperative working environment.

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Today's leaders must be competent in presiding over business meetings where goals are set and where plans of action to achieve these goals are developed. Since meetings are where major decisions are made, knowing how to plan for and conduct them efficiently will ensure achievement of objectives within reasonable timeframes, as well as assure interaction and involvement of participants. Seminar Objectives: to provide practical, systematic procedures for planning, presiding over and facilitating deliberations of group members at meetings. Participants will examine purpose and consensus rules for meetings, and will recognize the role of leaders in encouraging creative thinking and communication as members proceed through agendas.

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